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Is iCloud down? Live updates as Apple reports issues with web apps, Photos, and more - Tuesday, June 24, 2025 - 15:59

If you’re having issues using iCloud.com and the various apps like Photos or Mail on the web, you’re not alone. Apple’s iCloud Status page is officially showing an outage for both ‘iCloud Web Apps’ and ‘iWork for iCloud’, as well as issues for two other facets of the wide-ranging service.

Apple officially notes the issues as starting at 2:36PM ET and TechRadar noticed that Down Detector is showing a spike nearing 1,000 reported outages as of 3:35PM ET. As of right now, I can sign into iCloud.com, though it’s a bit slow going.

Stick with us as we cover the issues hitting Apple’s iCloud right now with live reporting down below.

Additionally, we’ve reached out to Apple to request insight into this outage, but it’s reassuring that the status page at least acknowledges that something is wrong.

As of 2:36PM ET, Apple's iCloud status page shows an outage for 'iCloud Web Apps (iCloud.com)' and 'iWork for iCloud', noting that some users are affected with issues accessing or using parts of these services.

(Image credit: Apple)

While I was able to sign into iCloud.com just minutes ago, when I load it now nothing is appearing other than the logo in the top left.

(Image credit: Future/Jacob Krol)

And, Apple at least instructs its services to notify you when something is wrong. I am now seeing a 'Connection Error' screen appear, informing me that something is up.

I've also heard from colleagues and at least one friend that they're seeing this same pop-up either before signing in or trying to return to an active session on iCloud.com.

(Image credit: Future/Jacob Krol)Photos is also having issues

While 'Photos' is only listed as an issue with Apple noting that some user might be having problems with the service, TechRadar's Editor-At-Large Lance Ulanoff let me know that when viewing pictures in the Photos app on his iPhone, images were reneding at lower resolution potentially pointing to issues accessing the shots from iCloud.

This has resolved, though, for him, and is now being loaded in full resolution. Attempting to view Photos on iCloud.com isn't working at all right now, as I'm still seeing a connection error there.

Here are the impacted parts of iCloud

Apple's service status page is quite handy during outages, so here's a look at the currently impacted parts of iCloud.

  • iCloud Mail - Issue
  • iCloud Storage Upgrade - Issue
  • iCloud Web Apps (iCloud.com) – Outage
  • iWork for iCloud - Outage
  • Photos - Issue

I've just checked the Photos app on my iPhone and on my Mac, and neither has synced in well over an hour for both. The iPhone shows it last synced at 2:03PM ET, while my Mac was slightly later at 2:11PM ET, and I can't force a sync for either.

I do back up my photos to iCloud, so I am in the impacted group, it seems, for now.

Find My is also having issues

Apple has updated its status page to note that 'Find My' as well as 'iCloud Account & Sign In' are both experiencing issues. The latter, pertaining to account and sign-in, have the same start time as the other issues and outage, but 'Find My' shows a start time of 3:57PM ET.

Find My appears to be working for me on my Mac, as it's pulling through updated locations. However, one of my friends just sent me a screenshot showing "Find My Unavailable."

(Image credit: Future/Jacob Krol)

iCloud.com is still loading, but it continues to display the same 'Connection Error' pop-up on my end. And here's a look at the current list of impacted issues on Apple's status page.

As of now, it's not spreading beyond iCloud, so there are no impacts on the App Store or Apple Music.

  • Find My - Issue
  • iCloud Account & Sign In - Issue
  • iCloud Mail - Issue
  • iCloud Storage Upgrade - Issue
  • iCloud Web Apps (iCloud.com) – Outage
  • iWork for iCloud - Outage
  • Photos - Issue

The only non-iCloud issue or outage is with 'Apple Business Essentials' – that's currently listed as one issue, one resolved outage, and one resolved issue.

I still can't get iCloud.com to load fully, but on my iPhone, I just had a pop-up for Apple Account Verification for my account. I went into Settings, but then had that error out when I tried to complete the request.

My colleague Lance Ulanoff's Apple Account page in Settings is presenting a 'Verification Failed' splash screen on his iPhone.

(Image credit: Future/Lance Ulanoff)

Although Apple's status page hasn't been updated with any new statuses, iCloud.com is loading for me again after a few minutes. Although my account photo is missing, I am seeing the regular old slate of apps, and I saw a mail notification slide through the top.

It appears that one of Apple's main services may be recovering, and Down Detector is also showing a decrease in reported outages. The iCloud page on that site currently sits at 380 reported outages as of 5:04PM ET.

(Image credit: Future/Jacob Krol)Apple says the Find My issue is now resolved

(Image credit: Future/Jacob Krol)

As of a recent update to Apple System Status page, the Find My issue is now marked as resolved. Apple notes that from 2:40PM to 5:30PM, some users might have "experienced a problem with this service." That could have been in the form of locations not updating or the app stating "Find My Unavailable."

With Find My resolved, here's a look at the other services experiencing issues or outages. I can still access iCloud.com on my end, so it still might be recovering as well.

  • iCloud Account & Sign In - Issue
  • iCloud Mail - Issue
  • iCloud Storage Upgrade - Issue
  • iCloud Web Apps (iCloud.com) – Outage
  • iWork for iCloud - Outage
  • Photos - Issue

In another update to the System Status page, Apple now lists 'iCloud Calendar' and 'iCloud Contacts' as also having issues since 2:36PM. These appear to be part of the broader outage affecting iCloud.

Here's the full list of services listed with either issues or outages that are still ongoing:

  • iCloud Account & Sign In - Issue
  • iCloud Calendar - Issue
  • iCloud Contacts - Issue
  • iCloud Mail - Issue
  • iCloud Storage Upgrade - Issue
  • iCloud Web Apps (iCloud.com) – Outage
  • iWork for iCloud - Outage
  • Photos - Issue
Best Portable Air Conditioners: Cooling Your Home One Room at a Time - Tuesday, June 24, 2025 - 19:03
If a window AC unit isn't a good option for you, a portable air conditioner is the answer to cooling you down during these hot summer months. We lab-tested these units to find you the best for your money.
Quest 3S Xbox Edition Unboxing video - Tuesday, June 24, 2025 - 19:03
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How to Watch ES Tunis vs. Chelsea From Anywhere for Free: Stream FIFA Club World Cup Soccer - Tuesday, June 24, 2025 - 20:30
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'Ironheart' Review: Marvel Series Is Not Too Heavy, but It's Not Too Light, Either - Tuesday, June 24, 2025 - 21:00
The character-driven miniseries features solid performances from Dominique Thorne, Anthony Ramos, Lyric Ross and Alden Ehrenreich.
Today's NYT Mini Crossword Answers for Wednesday, June 25 - Tuesday, June 24, 2025 - 22:09
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5 huge stumbling blocks to legacy mainframe EOL - Wednesday, June 25, 2025 - 02:53

From my vantage point, I see the legacy mainframe landscape as both a testament to decades of reliable operation and a critical juncture demanding strategic evolution. The global economy’s reliance on these systems is undeniable – they are the silent workhorses powering a significant majority of business transactions.

However, the accelerating pace of technological advancement, coupled with the realities of hardware lifecycles and a shifting talent pool, calls for a proactive and thoughtful approach to their eventual end-of-life. The question is no longer if we modernize, but how we navigate this complexity without disrupting the very core of operations.

Cost and complexity

A primary hurdle is the significant cost and inherent complexity of these transformations. Mainframe modernization isn't a simple tech refresh; it demands substantial investment, time, and meticulous planning. Decades of accumulated technical debt, often manifested as undocumented code and intricate dependencies, require a phased and strategic approach.

Carving the application portfolio into thin, business-aligned slices, is a great approach to deliver tangible value in shorter cycles. Prioritizing initiatives with clear and early ROI, such as migrating non-critical workloads, builds momentum and stakeholder confidence.

The shrinking pool of mainframe-skilled professionals presents another critical challenge. The reality is that the workforce with deep expertise in these legacy systems is nearing retirement, creating a potential knowledge vacuum. To mitigate this, we advise for codification of tribal knowledge.

This involves leveraging tools to harvest specifications from production logs and source code analytics, while also pairing retiring experts with cross-skilled engineers. Investing in upskilling programs that bridge the gap between COBOL literacy, modern cloud-native and observability skills is paramount to building a future-ready workforce capable of managing both legacy and target environments during transition.

Data migration

Migrating petabytes of critical, often poorly documented, business data and its embedded logic to modern platforms is a high-stakes challenge, with severe risks of data loss or corruption. A recommended strategy involves inverting data gravity: implement an API façade over shared datasets and incrementally replicate data to the target platform using event streaming, thereby minimizing disruption.

Employing anti-corruption layers ensures a clean decoupling of legacy systems, aligning migration with modern architectures while safeguarding core business processes. Another technique we support is behavior equivalence and leveraging data seams to integrate into the origin system while the architecture is going through its evolution.

Beyond the technical aspects, organizational misalignment is a frequent stumbling block. Modernization is a business transformation, not just an IT project, and one of the most reliable indicators of success is a courageous, well-supported leader who can steer the program through the inevitable stumbles and issues that arise. A clear business vision, tied to measurable outcomes like improved customer experience or reduced operational risk, is essential.

Culture of change

Fostering a culture of change through transparent communication, targeted training, and deliberate capability-building is crucial: the destination team must be fully trained and capable of operating a platform of this criticality and complexity, which goes far beyond a typical N-Tier architecture. Such preparation helps overcome internal resistance and ensures everyone understands, and can realize, long-term benefits.

Finally, integration and observability gaps can derail even the most well-intentioned modernization efforts. Legacy systems are often deeply embedded within the broader IT ecosystem, so updating core components can surface unforeseen integration challenges.

To counter this, we advocate for enhancing observability from day one, including baselining the performance of existing mainframe jobs and screen transactions; these metrics establish a benchmark to keep the modernized environment aligned with current service levels.

This early telemetry is paired with modern monitoring solutions and real-time dashboards that provide comprehensive insights into system behavior. Prioritizing API-first integration ensures seamless communication between legacy and new architectures, while automated testing at integration points minimizes disruption risk during the transition.

The advent of AI

Generative AI is accelerating mainframe modernization by offering powerful opportunities to analyze legacy systems and streamline transformations, delivering greater agility and resilience. This shift is mirrored by modernization spending moving from defensive capital expenditure to growth-focused operational expenditure.

Success in this evolving landscape hinges on disciplined execution, continuous measurement, and transparent communication, rather than merely relying on tools. Furthermore, enhanced cloud platforms now provide flexible and secure migration paths, significantly boosting the strategic importance of these efforts due to heightened regulatory scrutiny on operational resilience.

Here’s a modernization manifesto to bear in mind:

  • Start with the business capability map, not the code tree. Technology serves the business.
  • Prefer incremental stranglers over all-or-nothing migrations. Decommissioning legacy components is a tangible win.
  • Automate everything twice – first to understand, then to transform. Leverage code scanners, synthetic data, and automated testing.
  • Invest in people before platforms – empower cross-functional teams that own both the old and the new.
  • Measure outcomes continuously and publicly – demonstrate the business value of modernization with clear KPIs.

In conclusion, mainframe end-of-life is not an event to be feared, but a strategic imperative to be navigated with diligence and foresight. It’s a long-term commitment to ensuring our critical value streams remain adaptable and resilient.

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This article was produced as part of TechRadarPro's Expert Insights channel where we feature the best and brightest minds in the technology industry today. The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc. If you are interested in contributing find out more here: https://www.techradar.com/news/submit-your-story-to-techradar-pro

Social Security's Crisis Point Is Coming Up Fast. Here's the Latest - Wednesday, June 25, 2025 - 03:56
The Social Security Trustees' annual report projects an earlier insolvency date.
Mortgage Refinance Rates Fall: Refinance Rates for June 25, 2025 - Wednesday, June 25, 2025 - 04:00
Multiple key refinance rates have moved down. If your mortgage rate is 1% higher than today's rate, a refinance might be worth it.
Mortgage Rates Go Down Over the Last Week: Mortgage Rates on June 25, 2025 - Wednesday, June 25, 2025 - 04:05
A couple of important mortgage rates are seeing dips. Lower mortgage rates could bring positive news to the housing market in 2025.
A Dirty Robot Vacuum Means a Dirty Floor. Here's What to Do - Wednesday, June 25, 2025 - 04:25
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Want a Sustainable Android? The Modular Fairphone 6 Delivers - Wednesday, June 25, 2025 - 05:24
Time to ditch the upgrade cycle. This future-proofed device from the Dutch social enterprise is built fairly, and built to last.
5 Ways to Tell If You're Aging Gracefully, According to Experts - Wednesday, June 25, 2025 - 06:00
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These Are the Spotify Life Hacks Everyone Should Know About - Wednesday, June 25, 2025 - 06:00
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Amazon Shopping Hacks to Get the Best July Prime Day Deals - Wednesday, June 25, 2025 - 06:14
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Half of social media marketers can't imagine doing their jobs without AI - yet most admit wasting money on it - Wednesday, June 25, 2025 - 04:25
  • Over half of marketers say they can’t do their jobs without AI, despite poor results
  • Budgets for AI keep rising, even though 81% of leaders say it's being wasted
  • Marketers are stuck manually fixing AI output for days every week

Social media professionals have grown increasingly dependent on artificial intelligence, with new research finding more than half saying they now can’t imagine performing their roles without it.

A survey from Hootsuite claims this growing reliance is not matched by results despite heavy investments in AI technologies.

The firm's research reveals 88% of senior marketing leaders are encouraging their teams to use AI tools, yet 81% admit budgets are being wasted on tools not fit for purpose. 

Manual work persists despite automation promises

Delving deeper, Hootsuite found many marketers find themselves trapped in a time-consuming cycle of manual labor and subpar outcomes, revealing a deep disconnect between expectations and the actual utility of generative AI tools in marketing.

A significant proportion of social media managers still spend up to three full working days each week verifying AI-generated content and manually gathering insights from online platforms.

This lag not only drains staff time but also affects campaign performance.

As trends shift rapidly, marketers often find their content outdated by the time it is published, which may explain why over half of senior marketers feel their campaigns consistently underperform.

The financial implications are just as troubling. Budgets for AI tools continue to rise, yet for some, the wasted investment exceeds 20% of their entire marketing budget.

"This should be a wake up call to all marketers: traditional AI isn’t as sophisticated as you think it is," noted Irina Novoselsky, CEO at Hootsuite.

"With five billion people spending up to five hours a day online, social is one of the richest sources of real-time data sources available and yet, traditional AI tools still can’t harness it, leaving the insights marketers truly need hiding in plain sight."

(Image credit: NPowell/Flux)

With rising pressure from executive leadership to justify every expense, marketers are finding it increasingly difficult to defend investments in AI tools that fail to deliver tangible returns.

A critical weakness in current generative AI systems lies in their reliance on outdated datasets.

These tools often fail to capture the dynamic nature of real-time audience behavior, meaning that their insights may be out of sync with the present moment.

While 64% of senior leaders believe their AI tools offer real-time insights, only 39% of social media managers agree, a clear signal that confidence in AI’s real-world performance is uneven across organizational levels.

In response to these challenges, Hootsuite has introduced OwlyGPT, a generative AI assistant trained on live social data.

The company says, this tool delivers up-to-the-minute insights tailored to brand voice and cultural context.

Considering the issues with AI static data, this move appears promising, but it's good to approach it with some skepticism. After all, businesses have been led to believe in AI’s transformative power before, only to confront disappointing results.

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The complexity trap: why cybersecurity must be simplified - Wednesday, June 25, 2025 - 04:48

Complex problems often demand simple answers. When we overcomplicate things, whether in life or business, we almost always end up worse off. Later, we look back and think: if only I’d kept it simple.

Cybersecurity is no different, though the source of that simplicity may lie in unexpected places.

With the National Cyber Security Centre (NCSC) now sounding the alarm on quantum-era threats and AI-powered malware, it’s clear the risks are evolving fast. These threats adapt, mutate and inject themselves into systems at alarming speed. It’s no wonder business leaders are extremely concerned about the risk of existing cyber strategies and deployed solutions being overwhelmed.

Outspending the problem isn’t working

A recent McKinsey report reveals that cybersecurity spending surged to $200 billion in 2024—up from $140 billion in 2020—yet breaches keep rising.

To confront these rising risks, organizations are doubling down on complex cybersecurity stacks, layering tools in the belief that more technology equals more protection.

But what if that logic is flawed? What if, instead of boosting your system resilience, complexity increases and hides your vulnerabilities? In truth, we’re stuck in a complexity trap.

Organizations are drowning in software solutions that promise the world but deliver confusion. Each new tool might address a specific threat vector, but the resulting patchwork of platforms often leads to fragmented visibility and hidden blind spots.

In short, we risk opening more doors that attackers can walk through.

By trying to guard against every threat, we become entangled in complexity and exposed to its consequences—creating a false sense of security in the process.

Simplicity solves complexity

When you strip back your cybersecurity layers and concentrate on a back-to-basics approach that’s founded on clarity, control and isolation, you achieve better protection than any complex software stack.

Now, this isn’t about throwing out digital defenses. It’s about recognising their limits and rethinking where real resilience comes from.

Software alone, no matter how smart, is still vulnerable to manipulation. And with AI supercharging attacks in real time—learning from failed breach attempts, mimicking user behavior and exploiting every crack in the system at an accelerating pace—this has never been truer.

That’s why physical isolation has stepped back into the conversation. It’s not just a legacy idea from a pre-cloud era; it’s the critical missing idea in modern cyber strategy.

The case for physical network isolation

Highly motivated threat actors and AI-powered malware have the ability to think and spread without human input. With devastating precision, it targets high-value assets, adapting mid-attack.

This calls for a defense that is unhackable by nature.

Hardware-based network isolation is exactly that. When systems are physically segmented—truly separated from the internet – remote infection becomes impossible. The key to modern deployment of this traditional airgap method lies in being able to control it, at will, on demand.

If malware can't make contact, it can't compromise. It’s that simple.

Even if a system is somehow breached, physical segmentation allows businesses to readily contain the threat. When you isolate systems from one another with hardware, not just firewalls or virtual LANs, you prevent lateral movement, stop data exfiltration and drastically reduce the blast radius of any attack.

This is especially critical for operational technology, critical infrastructure and sensitive research environments, where uptime is essential and downtime is catastrophic.

An overdue shift in thinking

The complexity trap is reflected in how we spend. According to industry research, 65% of cyber budgets now go to third-party tools and services, outpacing investment in in-house capability.

But security is not just a tech problem; it’s a strategic design challenge. Businesses today react to new threats by accumulating more tools. What’s needed instead is a clear, layered security plan that’s built with purpose, not patched together.

That begins with rethinking how much of your infrastructure truly needs to be online. In a hyperconnected world, we’ve defaulted to keeping everything on all the time.

But always-on equals always-vulnerable. If certain data or systems don’t require constant internet access, why expose them?

By selectively disconnecting key assets, at the right time, you can regain control of your business.

The future starts with hardware

Let’s be clear: this isn’t a step backward. It’s a step toward resilience. Software-based security remains essential. But as threats evolve, our defenses must too.

Layered protection that starts with hardware-based control is the only viable way forward. It combines the speed and scale of software with the unbreachable foundations of physical isolation.

Think of it like a bank vault. The digital defenses are the alarms, cameras and motion detectors. But the vault? That’s your hardware-based barrier. Even the smartest thief can’t crack it from a distance.

Protecting your systems isn’t just about keeping up with the latest threats. It’s about doing what works, what’s reliable and proven.

Because just like in life, the clearest answers are often the strongest ones.

And in cybersecurity, simplicity is the ultimate advantage.

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This article was produced as part of TechRadarPro's Expert Insights channel where we feature the best and brightest minds in the technology industry today. The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc. If you are interested in contributing find out more here: https://www.techradar.com/news/submit-your-story-to-techradar-pro

Jurassic World Evolution 3 thankfully won't feature AI-generated character portraits following community backlash - Wednesday, June 25, 2025 - 05:36
  • Jurassic World Evolution 3 will no longer feature AI generated character portraits
  • This was confirmed by the developers via the Steam Forum
  • It follows community backlash regarding the inclusion

The developer of the upcoming dinosaur park management simulator Jurassic World Evolution 3 has announced that the game will no longer feature some AI-generated visual assets following community outrage.

When the next entry in the Jurassic World Evolution series was first revealed at last year's Summer Game Fest, some eagle-eyed fans spotted an AI-generated content disclosure on its Steam page. "Scientists' avatars are created using generative AI," it read, referring to some in-game character portraits.

The disclosure, which is now required by Valve, is intended to increase transparency and allow consumers to decide whether they are comfortable purchasing a product with any generative AI involvement.

Many Jurassic World Evolution fans reacted negatively to the news, with a huge thread on the Steam forums discussing the move. "Nope, I will not support this," wrote one potential player. "It's a matter of principle," chimed in another.

A few defended the decision: "If using AI to quickly generate images for scientists [...] helps free up time for development on actually-important mechanics, then it is worthwhile to use. Being upset over something that is so inconsequential to the rest of the game is pretty ridiculous."

No matter which side of the AI content debate you fall on, polarising your fanbase like this ahead of a major launch is never a particularly good idea and risks overshadowing all other conversation regarding the game.

This is presumably one of the reasons why developer Frontier Developments has announced that the game will no longer feature the AI-generated assets.

"Thanks for your feedback on this topic," a representative wrote on the Steam forum "We have opted to remove the use of generative AI for scientist portraits within Jurassic World Evolution 3."

The AI-generated content disclosure has now been removed from the Steam page, too, which presumably means that the title will no longer feature any AI-generated content.

Jurassic World Evolution 3 is set to launch on October 21, 2025, for PC, Xbox Series X and Series S, and PlayStation 5.

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Whoops! The latest Galaxy Z Fold 7 and Galaxy Z Flip 7 colors leak appears to come from Samsung itself - Wednesday, June 25, 2025 - 05:50
  • Colors have leaked for the Z Fold 7 and Z Flip 7
  • The leak comes from Samsung's own website
  • We could get three main colors for each phone

We've already seen plenty of Samsung Galaxy Z Fold 7 and Galaxy Z Flip 7 leaks in recent days – and now it appears Samsung has got in on the act itself

As spotted by Android Authority, certain pages have gone live on Samsung's Ireland website, showing three colors for the Z Fold 7 and three for the Z Flip 7 – with both handsets getting a fourth Green Mint shade that's exclusive to the website.

For the Samsung Galaxy Z Fold 7, it looks like we'll get Jet Black, Blue Shadow, and Silver Shadow. That compares to Silver Shadow, Pink, and Navy for the Samsung Galaxy Z Fold 6, at least in the US (with Crafted Black and White as website exclusives).

The leak suggests Jet Black, Blue Shadow, and Coral Red as the main colors for the Samsung Galaxy Z Flip 7. In the US right now, you can pick up the Samsung Galaxy Z Flip 6 in Yellow, Mint, Silver Shadow, and Blue, with Black, Peach, and White the colors exclusive to Samsung's website).

Throwing shades

More Galaxy Z Fold7 images have emerged!Via @evleaks pic.twitter.com/NPm0bJE82lJune 25, 2025

This latest leak lines up pretty neatly with what we've previously heard about the Samsung Galaxy Z Fold 7 colors and the Samsung Galaxy Z Flip 7 colors. While there will of course be variations over time and between regions, it seems Samsung may have now settled on the color options it's going to give us.

It's worth mentioning that Coral Red has also been tipped for the Galaxy Z Fold 7, so it's possible that the distinctive shade is coming to both of these foldables – which are also both likely to be instant additions to our best foldable phones guide.

The color leaks also fit in neatly with unofficial renders posted by @evleaks: these renders also show Jet Black, Blue Shadow, and Silver Shadow for the Galaxy Z Fold 7, and Jet Black, Blue Shadow, and Coral Red for the Galaxy Z Flip 7.

What we do know for sure is that Samsung has scheduled the next Galaxy Unpacked event for Wednesday, July 9. The smart money suggests we should see both these flagship foldables appear, as well as the Samsung Galaxy Z Flip FE and the Samsung Galaxy Watch 8.

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Microsoft is struggling to sell Copilot to corporations - because their employees want ChatGPT instead - Wednesday, June 25, 2025 - 05:54
  • Microsoft is trying to push its AI chatbot Copilot, but is hitting roadblocks
  • Copilot is struggling against rival ChatGPT
  • ChatGPT launched much earlier, giving the model a head start

AI chatbot models like ChatGPT and Microsoft Copilot are gaining huge traction in the workplace and beyond, but OpenAI's model is reportedly starting to show dominance in the business world.

A Bloomberg report has claimed even businesses which have purchased Copilot plans are struggling to convince users to make the switch, with drugmaker Amgen buying a 20,000 user plan, only to have employees continue using ChatGPT over a year later.

It is not the only customer to report issues, as workers shun Microsoft Copilot in favor of ChatGPT, which is used more at home and thus become more familiar to many.

A head start

Microsoft does use OpenAI’s models to power Copilot, and offers very similar features to ChatGPT, with information summaries, email drafting, data analysis, and image generation.

That being said, ChatGPT’s momentum and existing user base seems to be giving the chatbot the edge.

As of June 2025, ChatGPT has almost 800 million weekly active users, and 3 million paying business users, whereas Copilot has stagnated a little, with 20 million weekly users for the past year.

Theoretically, the race should be a little more even, since Windows is such a dominant operating system in the professional world. Microsoft salespeople have traditionally been able to use Windows compatibility as an effective selling point, but that’s no longer the case, the report suggests;

“The company’s [Microsoft’s] salespeople knew ChatGPT dominated the consumer chatbot market, but expected Microsoft to own the enterprise space for AI assistants thanks to decades-long relationships with corporate IT departments. But by the time Microsoft began selling Copilot to businesses, many office workers had already tried out ChatGPT at home, giving the chatbot a first-mover advantage.”

Despite negotiating with companies such as Volkswagen, Accenture and Barclays, which all signed deals for over 100,000 accounts in agreements worth ‘tens of millions’ a year, Microsoft still lags behind OpenAI in its user base, and organizations are having to encourage workers to use the chatbot.

The news comes after Microsoft has announced largescale layoffs, with between 6,000 and 7,000 jobs worldwide expected to be cut - amounting to nearly 3% of the firm’s workforce - just two years after 10,000 personnel were made redundant (5% of the workforce).

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