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When it comes to battery life, foldables have it harder than regular phones. These devices need to power not one, but two screens (one of which is twice as large as the other), and so it's important to pick a model with decent endurance if you don't want to lug around a portable battery at all times.

Yet in the throes of a seemingly unquenchable thirst for thinness, Samsung has somewhat neglected the battery tech in its foldable phones. That is, until now, because the brand has finally introduced silicon-carbon batteries in its latest devices, the Galaxy Z Fold 8 Ultra and Galaxy Z Fold 8. The former, specifically, packs a 5,000mAh cell that, based on Samsung's own testing, offers 27 hours of video playback.

Now, as uninteresting as this may sound, it's actually pretty big news, especially given that the phone is thinner than ever and the same weight as last year's Galaxy Z Fold 7. We were invited to an exclusive, early-access hands-on session alongside SuperSaf to try out the new phones, and we discussed this change (and others) in our latest podcast episode, which you can watch just below.

It's not just us professional tech nerds moved to excitement by the news; in a poll we shared in the weeks running up to the latest Samsung Galaxy Unpacked show, our readers overwhelmingly agreed that a larger battery life would be their biggest wish for the latest and greatest Samsung foldable, and those prayers have been answered. Feels good, right?

The sad news is, the second-most desired change remains unmet — that being the re-introduction of the S Pen and the digitizing layer under the display that makes the technology compatible. In fact, as reported by 9to5 Google, Samsung recently quietly removed product listings for all previous-generation S Pens, which perhaps doesn't bode well for the longevity of the styluses overall.

It's a real shame, and one I highlighted in the podcast as being particularly at odds with the phone's productivity-first marketing messaging; if the idea is that the best way to use this phone is like a tablet, which, for me, includes doodling, taking notes and not having to constantly wipe off grubby fingerprints, then hand me the S Pen and be done with it, even at the cost of a few more millimeters thickness.

That being said, at least in the case of the S26 Ultra phones, a Samsung exec shared with TechRadar just last year that the S Pen is a crucial part of the phone's DNA, so I hope that gives at least a little more runway for these handy accessories.

You can watch the full episode of the TechRadar podcast above or head directly to YouTube to hear all of our expert opinions on the latest slate of Samsung foldables and smartwatches.

I’ve been using, and loving, my Samsung Galaxy Z Fold 7 for the past year — for me it's simply the best phone money can buy.

The foldable form factor is perfect for watching videos — either on the massive inner screen, or using the design to prop the phone up and watch on its outer display — and also for gaming, productivity, or capturing selfies with the 200MP main sensor rather than the lower-res selfie cam.

Its thin design is comfortable to hold and easily slips into any pocket, and the design has been durable enough to survive without me using a case; I did have a case for a few months but I hated it, so I’ve reverted back to my screen-protector only strategy.

As great as the Z Fold 7 is, though, it isn't flawless. The cameras could be better (a fact highlighted by the excellent cameras Samsung put in the Galaxy S26 Ultra that I also carry with me), the battery life isn’t as good as I need at times, and the crease can be quite noticeable in certain lighting thanks to annoying reflections on the inner display.

Thankfully, Samsung looks to have addressed a lot of my issues with the new Galaxy Z Fold 8 Ultra — the true successor to last year's Fold 7 (the new non-Ultra Z Fold 8 adopts a squatter design this year), and the frontrunner to be my favorite phone of 2026, after spending just an hour or so with the new device.

At first glance, the Samsung Galaxy Z Fold 8 Ultra looks almost identical to the Galaxy Z Fold 7.

Unlike the Z Fold 8, the Z Fold 8 Ultra offers the exact same screen dimensions as the Z Fold 7, with an 8-inch inner display and 6.5-inch cover display.

It’s supremely thin and light, so that even when folded it doesn’t feel like a brick, and it offers a similar camera array to the Z Fold 7 (more on that in a moment).

The only design change you’ll notice is the redesigned hinge. It makes it easier to open the Z Fold 8 Ultra, and allows the phone to sit more flat when open — which in combination with the inner screen’s new matte coating makes the crease less noticeable.

Instead of reinventing the wheel in areas where the Z Fold 7 already shines, such as its superb form factor, Samsung has introduced upgrades with the Z Fold 8 Ultra that make this phone even more capable.

My favorite improvement is new silicon carbide battery tech that allows for a much larger 5,000mAh battery than the Z Fold 7’s 4,400mAh cell, despite the Z Fold 8 Ultra being (very slightly) slimmer.

The battery life of the Z Fold 7 isn’t ideal. I frequently find that my typical usage — which admittedly involves streaming a lot of video, gaming, and multitasking to watch and work at the same time while on the go — leaves my battery running low by late afternoon.

The larger capacity of the Z Fold 8 Ultra probably won’t save me from needing to carry a charger with me ‘just in case’, but I’m hoping it’ll mean that I rarely, if ever, run out of juice completely — which can happen with my Z Fold 7, even when I adapt my usage to be more conservative.

The Z Fold 8 Ultra's cameras are a solid upgrade too. Alongside the Z Fold 7 I also use the Samsung Galaxy S26 Ultra, because its cameras are so impressive — in particular, I’m in love with its 5x 50MP telephoto lens.

The Z Fold 8 Ultra doesn't, unfortunately, improve on the Z Fold 7’s 12MP 3x telephoto camera, but the existing 200MP main sensor has been enhanced with new HDR abilities to match Samsung’s S26 lineup, and the 12MP ultra-wide has been upgraded to 50MP, making the new phone's array feel more 'Ultra'.

It also gets the impressive Horizontal Lock video stabilization tech which I've loved on the S26 Ultra.

Having tried out the new cameras, the Z Fold 8 Ultra is certainly a major upgrade, and I’m keen to test them out further. Sure, the Z Fold 8 Ultra won’t win any prizes for best camera phone of 2026, but the versatility offered by the new camera array should help to make this foldable feel like a supremely capable all-round device, and not a phone with so many compromises that you can’t appreciate its incredible design wins.

There's also a new chipset — the same Snapdragon 8 Elite Gen 5 for Galaxy the S26 series is outfitted with — that powers a suite of new AI tools, and a brighter 3,000-nit display, which should help to make colors more vivid on the Z Fold 8.

As you might expect from a phone that's packed with upgrades and sporting a new Ultra moniker, and which is launching in the middle of the ongoing RAM crisis, the Samsung Galaxy Z Fold 8 Ultra will cost more than the Galaxy Z Fold 7.

The silver lining is that the price hike isn't as big as I and many others feared — the Galaxy Z Fold 8 Ultra starts at $2,099.99 / £1,899 / AU$2,999, where the Z Fold 7's launch price started at $1,999 / £1,799 / AU$2,899.

No price increase is ever ideal, but considering how much worse I was expecting it to be, I’ll happily take the $100 / £100 / AU$100 increase on the chin.

I can't wait to spend more time with the Samsung Galaxy Z Fold 8 Ultra. I love my Z Fold 7, but after spending just a short time with its successor, I already know that it’s time for an upgrade.

• Cybernews found Carla’s exposed AWS bucket with 48,000 PDFs containing customer rental data
• Files included names, emails, phone numbers, rental details, and travel patterns useful for phishing
• Carla secured the database after disclosure; no evidence of malicious access, but risk remains

Car rental comparison and booking platform Carla kept a database with sensitive customer information unlocked on the open internet, freely available to anyone who knew where to look.

Cybersecurity researchers from Cybernewsreported finding an exposed Amazon Web Services (AWS) bucket with approximately 48,000 PDF files. These files, which was later determined belonged to Carla, contained car rental details and drivers’ personal information.

Among other things, these files held vouchers and confirmation numbers, drivers’ names, email addresses, and phone numbers, rent periods, costs, pick-up and drop-off locations, as well as general vehicle information.

Cybernews says the data could have been used in convincing phishing attacks. Not only would malicious actors get contact information, but they could also deduce individuals’ travel patterns, which could be used to establish trust with the victims - a crucial step in social engineering attacks.

After disclosing the findings with Carla, the company locked the database down. Currently, there is no evidence that it was accessed by malicious actors in the past, but Cybernews says “if our team uncovered it, so too may have threat actors that have automated tools searching specifically for unprotected corporate data.”

The service does not own a feel of its own. Instead, it works like a travel booking site, aggregating offers from hundreds of rental providers and offering users to compare prices and reserve cars online.

Misconfigured databases continue to be one of the key causes of major data spills. Businesses often misunderstand the shared responsibility model of cloud providers, leaving systems with default settings, or setting up weak and easily guessed credentials.

Cybernews recently also reported discovering an exposed ElasticSearch cluster belonging to Nextcloud and containing 367,000 records of employee data, client company data, contracts, and various scripts.

• Spotify has rolled out its first music video charts playlist
• It's part of the platform's steady expansion of its music video ecosystem
• Spotify is once again battling YouTube, but it's not close competition

Music videos in Spotify are becoming one of the most popular ways to engage in digital music streaming — now the service is expanding its video ecosystem in another attempt to one-up YouTube.

For the first time, Spotify is bringing music videos to its Charts hub with the launch of Music Video Charts Global, a new top 50 playlist of the most streamed videos. Additionally, the platform has also rolled out a new Videos for You editorial playlist, which offers personalized music video recommendations based on your streaming habits.

Music Video Charts Global rolled out on July 21, and is already playing a big role in Spotify’s gradual expansion of its video content. Recently, Spotify altered the video uploading process for musicians, allowing them to upload their own videos directly through Spotify for Artists instead of going through their label and distributor to do so.

Artists can also pitch videos to Spotify’s editorial team to give them a better chance to feature in playlists such as Best New Videos, Live Performances, and Today's Top Videos.

If you were like me and spent most of your youth scouring through music TV channels before they were sadly phased out, Spotify’s new music video charts might evoke a sense of nostalgia — but the platform is doing it in a way that’s designed for the streaming era.

Music Video Charts Global ranks the top 50 videos around the world based on daily music video streams, refreshing daily at 6pm ET / 11pm GMT / 8am AEST (the next day). Spotify also shared that it will spotlight the top 10 music videos across its social media channels every Tuesday — but there’s another reason why the best music streaming service is doubling down on its commitment to music videos.

Even though Spotify is trying to emulate these channels, a form of music consumption that once shaped listening habits, the platform is backing its music video expansion with data linked directly to streaming.

In an email sent to us, Spotify shared “After streaming a video on Spotify, listeners stream that song 64% more over the next three weeks, are 1.4x more likely to save it, share it, or add it to a playlist, and go on to stream the rest of that artist's catalog 57% more”.

For Spotify, its new ecosystem does more than lead to higher fan engagement and video views — it also gives artists an opportunity to boost audio streams. This is beneficial for both fans and artists, but as someone who doesn’t use Spotify for music videos I see this as just another way for it to compete with YouTube.

Spotify has been playing catch up to YouTube ever since it rolled out music videos in 2024. Although there are users out there who do use Spotify for videos, and the platform has the numbers to support it, I’m just not one of those people. As soon as the music TV channels went bust, it was YouTube that filled the void for me, and it’s been that way ever since.

However, Spotify knows it can’t just build a music video ecosystem and hope that YouTube users will flock to it, it has to offer something extra — which is why it’s taken advantage of early releases. For example, artists like Taylor Swift and BTS have each released music videos to Spotify as exclusive content before uploading the videos to YouTube in the days after. This is where Spotify has the upper-hand.

Because Spotify is centered around music and audio streaming, it’s more likely that artists will gravitate towards the company when it comes to exclusive partnerships. Though YouTube has its own music platform, its standard video player houses content across countless genres from web series, interviews, how-tos, vlogs, and so much more — so music isn't the only place it makes its money. Besides, YouTube Music isn’t as influential as Spotify.

Do I think that Spotify is going good by bringing classic music video charts into the streaming era? I guess so — but I still don’t think it’s enough to entice loyal YouTube-first music video viewers to make the switch.

Businesses are moving quickly to bring artificial intelligence (AI) into the workplace, exploring how it can support everything from recruitment and workforce planning to performance management and employee services.

Employee confidence in this technology, however, is struggling to keep up. Research suggests only 46% of people say they trust AI systems, while almost a third (31%) of employees are concerned they could be replaced by AI.

As AI becomes more involved in decisions around hiring, performance and progression, employees are asking more questions about how those tools are being used and where the boundaries should sit.

Without confidence in how AI is integrated into these processes, even the most promising AI initiatives can struggle to gain acceptance.

There is often an assumption that employees are reluctant to embrace AI. But in reality, many workers would welcome technology that helps tackle the admin burdens or tedious tasks that consume their time each day.

European employees lose an average of 15 hours every week to administrative tasks. Only 43% say they spend most of their working day focused on work that delivers direct value, while more than a quarter (26%) say they’re spending most of their time on administration outside their core role.

That helps explain why AI is attracting so much interest in the workplace. Used well, it can automate repetitive tasks, simplify processes and make it easier for employees to access the information they need.

Employees do not necessarily want technology to do their jobs for them. They want more time to focus on the work they were hired to do. Almost three in ten (29%) of employees say they would enjoy their job more if they had greater freedom to focus on creative work.

The challenge is that discussions around AI are no longer limited to productivity. As organizations introduce AI into more workplace processes, employees naturally want to understand what role it is playing and what influence it has over decisions that affect them.

Recent headlines have done little to ease those concerns. Stories involving AI analysis of workplace communications and AI-enabled employee monitoring have prompted wider discussions about where organizations should draw the line. While these examples do not reflect every organization's approach, they have contributed to growing uncertainty about how AI could be used in the workplace.

Those concerns become even more pronounced when AI moves closer to areas such as hiring, performance management and career progression. Most employees are comfortable with AI helping them complete a task, find information or reduce administrative work. They become less comfortable when they are unsure how much influence the technology has over decisions that shape their careers.

This is why businesses need to be clear about where AI fits into workplace decision-making. Employees should understand where AI is supporting decisions, where human judgement remains essential and who is ultimately accountable for outcomes.

AI can help identify patterns, analyze information and provide recommendations. It can help managers make better-informed decisions and reduce administrative effort. Responsibility for decisions that affect an individual’s career, development or wellbeing, however, should remain with people.

The clearer organizations are about where AI supports work and where people remain accountable, the easier it is for employees to feel confident about its role in the workplace.

Employees are more likely to embrace new technology when they understand how it works, why it is being introduced and how it can help them in their role.

That means businesses need to invest in communication, training and skills development alongside technology deployment. Employees should have opportunities to learn, experiment and develop confidence in using AI themselves.

This is particularly important at a time when concerns about replacement remain widespread. People are far more likely to view AI positively when they see it helping them become more productive, develop new skills or spend more time on higher value work.

The conversation should not simply focus on what AI can do but also focus on how employees can work alongside it.

AI has enormous potential to improve employee experience and reduce the administrative burden that continues to frustrate many workers. But successful adoption depends on more than introducing new technology.

Employees do not need every answer about AI, but they do need honesty about where it is being used, where decisions remain human and what role they have in the process.

Ultimately, confidence is built when employees can see that technology is helping them do their jobs better, not quietly making decisions on their behalf. AI can automate work, but building trust still requires people.

We review the best employee management software.

This article was produced as part of TechRadar Pro Perspectives, our channel to feature the best and brightest minds in the technology industry today.

The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc. If you are interested in contributing find out more here: https://www.techradar.com/pro/perspectives-how-to-submit

After a grand reveal in the latest Galaxy Unpacked event, preorders for the brand-new Samsung Galaxy Z Flip 8 and Galaxy Z Fold 8 are now live. Retailers and mobile networks have several launch deals available for those interested in picking up a device on August 7, so I've had a look through and picked out the best options.

One of the standout deals in the US is at the official Samsung store, where you can get savings of up to $1,200 with a trade-in, as well as an extra $30 off if you registered your interest ahead of Unpacked. As for the networks, you can get even larger discounts of up to $1,900 at T-Mobile when you add an eligible line, or get a Galaxy Z Fold 8 for as little as $30 a month at Verizon.

In the UK, the Samsung store is also a strong option, as you can get an extra £100 off with a trade-in, and use the £30 voucher from registering your interest to save on accessories. Meanwhile, networks such as Sky Mobile are offering their own large trade-in rebates of up to £934, plus a free Samsung Galaxy Watch 9 with the latest handsets.

I'll update this list with all the best Samsung Galaxy Z Flip 8 and Galaxy Z Fold 8 preorders as I spot them over the coming days, so hopefully there will be a combination of phone and plan that suits you.

Samsung Galaxy Z Flip 8 / Fold 8: up to $1,200 off with a trade-in or $200 off without
Samsung's offer on its new Flip and Fold range include trade-in rebates of up to $1,200 for the Fold 8 and up to $600 for the Flip 8. Don't have a phone to hand over? You can get a flat $200 in Samsung credit when buying the Fold 8 or $150 with the Flip 8. There are also bundle discounts of up to 15% when buying other accessories or the opportunity to get an extra $100 off with PayPal.View Deal

Samsung Galaxy Z Flip 8 / Fold 8: up to $1,900 off the Galaxy Fold 8 Ultra with a trade-in and qualifying line
T-Mobile's launch offer for the new Samsung Galaxy Z Flip 8 and Fold 8 includes a saving of up to $1,900 on the Fold 8 Ultra when you trade in — that will effectively bring the price of the device down to $100. You will need to add a qualifying line to your account at the same time, such as the Experience Beyond plan.View Deal

Samsung Galaxy Z Flip 8 / Fold 8: get a Galaxy Z Fold 8 for $30 a month
The standout launch deal at Verizon is the Samsung Galaxy Z Fold 8 for $30 a month on a 48-month contract — and that's with no trade-in required, either. If you are looking to upgrade, you can get up to $1,100 off with a trade-in, and even add a Galaxy Watch 9 or Galaxy Tab S10 FE for free when you buy a new phone or upgrade.View Deal

Samsung Galaxy Z Flip 8 / Fold 8: get the Galaxy Z Fold 8 for $0 with an eligible trade-in
AT&T's standout offer on Samsung's new foldable line-up is this offer that can get you a Z Fold 8 for free when you trade in an eligible device and sign up for an eligible unlimited plan. You can also add a Galaxy Watch9 and Tab A11 Plus for $1.99 per month each with a new line, and get $200 off a new line when you order online.View Deal

Samsung Galaxy Z Flip 8 / Fold 8: LINK
WORDSView Deal

Samsung Galaxy Z Flip 8 / Fold 8: up to £752 off with a trade-in, and an extra £100 off with the code 'Z8'
The launch offer for the Galaxy Z Flip 8 and Fold 8 range at the official Samsung store includes a discount of up to £752 when you trade-in and an extra £100 saving when you use the code 'Z8' at the checkout. Contract options are also available from £18 per month and from £649 upfront. Finally, six months of Google AI Pro are included with all handsets.View Deal

Samsung Galaxy Z Flip 8 / Fold 8: LINK
WORDSView Deal

Samsung Galaxy Z Flip 8 / Fold 8: trade-in to save up to £1,750
Vodafone's is offering its biggest ever trade-in deal for the Samsung Galaxy Z Fold 8 and Fold 8 Ultra, with savings of up to £1,750 when trading in an eligible device. You can also get up to £1,280 off the Galaxy Z Flip 8 with a trade-in. Unlimited data contracts then start from £25.67 per month and from £40 upfront.View Deal

Samsung Galaxy Z Flip 8 / Fold 8: up to £1,325 off with a trade-in, plus Galaxy Buds 4 Pro for £1
Trade-in offers at O2 include savings of up to £1,325 on the new Galaxy Z series devices when you pair them with an Unlimited Classic or Unlimited Plus plan. To sweeten the deal further, you can add a pair of Galaxy Buds 4 Pro to your preorder for just £1.View Deal

Samsung Galaxy Z Flip 8 / Fold 8: save up to £1,678 with a trade-in and get unlimited data
Three's trade-in offer for the Samsung Galaxy Z Flip 8 and Fold 8 includes a discount of up to £1,678 when you hand in an eligible device. You can also get a pre-order bundle featuring the Samsung Galaxy Watch 9 and a Samsung OEM Mag Case for £270, or the Galaxy Buds 4 Pro and a Clear Mag Case for £153 — that's a saving of up to £124.View Deal

Samsung Galaxy Z Flip 8 / Fold 8: up to £946 off with a trade-in, plus free Galaxy Watch 9
Over at Sky Mobile, you can save up to £946 on the Samsung Galaxy Z Flip 8, Fold 8, and Fold 8 Ultra when you trade in your existing handset. Contract prices with a handset start at £38 per month and £12 upfront for 256GB of data. As a bonus, every Galaxy Z Flip 8 preorder includes a free Galaxy Watch 9 (40mm) worth £349, while a Galaxy Z Fold 8 preorder comes with a free Galaxy Watch 9 (44mm) worth £379.View Deal

Samsung Galaxy Z Flip 8 / Fold 8: from £39.99 a month, plus get £100 in Clubcard points
Rather than the big trade-in savings offered by others, Tesco Mobile is going strong on zero upfront costs and low monthly prices for its launch deals, with prices starting at £39.99 for 6GB of data. These offers are exclusively available for Clubcard members, and you get £100 Clubcard points with your order.View Deal

• LG monitors are reportedly installing bloatware on Windows 11 PCs
• The LG Monitor App Installer carries a McAfee pop-up and is automatically installed when connecting an LG monitor to a PC
• There's a fix for this, but it's a rather fiddly affair

It's no secret that Windows 11 users have voiced frustrations regarding bloat on the operating system for years, and unfortunately, LG's monitors are reportedly making the situation worse.

As reported by Windows Latest, LG monitors are installing McAfee bloatware on Windows 11 PCs without consent, and there's evidence of this in the changelog of LG's monitor app on the Microsoft Store.

Even if you don't install the app yourself, Windows Update will do so, and then treat you to a McAfee pop-up. All you have to do is plug in the LG monitor to your PC, and the automatic installation of McAfee is also shown by checking the Windows Reliability Monitor, which documents a 'successful Windows update' for the LG Monitor App Installer package.

We've reached out to LG for a comment, but haven't received a response yet. In the meantime, though, there appears to be a fix that requires users to do the following: press the Windows key and R, and type 'gpedit.msc', then hit Enter.

From that point, navigate your way to Computer Configuration > Administrative Templates > System > Device Installation > "Prevent automatic download of applications associated with device metadata", then select the 'Enabled' box and apply.

In theory, this should stop any unwanted applications from being installed, specifically with devices like LG monitors that do so via device metadata.

And if you already installed the LG monitor app manually, you should remove it, because as noted, the description on the Microsoft Store suggests McAfee is a fundamental part of the monitor application.

Bloatware can be problematic for Windows 11 users because it hogs system resources, and LG is adding to that system drain, not to mention the annoyance of continually seeing that pop-up.

Alongside LG, Microsoft hasn't provided a statement on the matter yet. I'd expect Windows 11 users will want an answer of some kind, especially because of the rather fiddly steps involved to prevent these automatic installations — and frankly, this shouldn't require extra effort from anyone.

AI was supposed to level the playing field. So far it has done the opposite. The enterprises that already had the most resources are pulling further ahead, while the small businesses that stand to gain the most are still waiting for tools built for them and their workflows.

The appetite is there with 72% of small business owners in the US see AI as a way to support their staff and work more efficiently. What is missing is access. Most of what ships today is built for enterprise scale and enterprise budgets.

That is a design problem as much as a pricing one. Tools built for large organizations assume infrastructure, technical teams, and time to onboard.

Most small businesses have none of the three. The result is a widening gap between what AI can do and what a small business can actually use.

Ask any founder where their week goes, and the answer is rarely the work they started the business to do. It goes to outreach, follow-ups, meeting prep, and the dozens of small tasks that keep the lights on. In a small team, where roles blur, most of it lands on the founder.

Most founders have adapted by becoming more efficient with menial tasks. They get faster at outreach, better at juggling calendars, and sharper at the administrative work that never required their judgement or insight in the first place.

None of it is optional, and all of it competes with the time that should go to customers and growth. For a small business, winning that time back is the difference between surviving and building something that lasts.

For most of the past two years, AI has played a supporting role. It drafted copy, summarised documents, answered questions, always useful but also always waiting for instructions.

That is changing. The newest systems do not just help with tasks. They take them on. They can hold their own queue of work, make decisions, and run multi-step jobs from start to finish with little supervision. The software starts to behave like a teammate that owns a workload, rather than a tool that waits for the next prompt.

The shift also changes what good looks like. When AI was viewed as a glorified writing assistant, the standard was defined by its output quality. When it owns a workload, the measure is reliability or how well it follows through with tasks with minimal human input. This is what separates tools that earn trust from ones that create a new challenge.

As AI takes on more of the operational load, the founder's job changes. Less time supervising the day-to-day means more time on the work only a founder can do: setting direction, building partnerships, planning past the next quarter. In a cautious economy, that shift is what separates the businesses that merely survive from the ones that compound.

It only works if the tools earn their place. AI saves time only when it does not create more of it. Anything that adds friction, complexity, or one more thing to manage will not deliver an advantage. It will breed resentment.

The founders who adapt to adoption early will be the most technical who know where their judgment is genuinely needed and where it has just been the only option available. That distinction is harder to make honestly than it sounds. The burden of time and limited resources make this necessary.

A new class of platforms is being built around how small businesses actually operate, rather than as scaled-down enterprise software. They assume no technical team and no lengthy onboarding. The ones that win will fit the messy, improvised way small teams really work, and make people more capable without asking them to learn a system first.

Pricing and access are not the only barriers to adoption. Trust is a big factor. Many small business owners have fallen victim to software that overpromises and underdelivers. The bar for small businesses goes beyond functionality. There must be transparency with any AI tools about what it is doing and why.

Enterprises had the head start on AI. They had the budgets, the engineers, and the time. Small businesses had none of that, and they are the ones who need the leverage most.

Closing that gap is the real opportunity in front of this technology. Meet small teams where they already are, give them tools that work on day one, and you hand them something they have never had: a fair shot at competing with companies many times their size. That is the version of AI worth building.

We list the best small business CRM software.

This article was produced as part of TechRadar Pro Perspectives, our channel to feature the best and brightest minds in the technology industry today.

The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc. If you are interested in contributing find out more here: https://www.techradar.com/pro/perspectives-how-to-submit